EveryMatrix Gambling Licence Suspended by UKGC
September 10th, 2019 11.00pm
The UK Gambling Commission has announced that they suspended the operating licence issued to EveryMatrix. According to the suspension which took effect immediately, EveryMatrix will no longer be able to offer online gambling services to UK players. The software provider says that they take the UKGC’s concerns extremely seriously and see the license review as an opportunity to further strengthen its compliance processes and procedures.
Failing to Manage Customer Interactions
On their official website, the UKGC states that the review of the licence held by EveryMatrix was initiated after “compliance activity which included examining its customer interaction framework”. The suspension applies to the provider’s activities such as offering remote facilities for real event betting other than pool betting or betting on virtual events and operating a remote casino. EveryMatrix is still allowed to manufacture, supply, install and adapt its gambling software.
The UKGC has instructed the operator that they may settle ante-post bets which have been placed prior to the suspension coming into force and facilitate customers’ accessing their accounts to withdraw funds. In EveryMatrix’ account on the UKGC website, it is stated that no sanctions have been recorded.
EveryMatrix Hopes that the Suspension Will Be Lifted Shortly
On 5 September, EveryMatrix informed their customers that, until further notice, they could not accept any further gambling activity from players from Great Britain. The provider also attached a list of the gambling sites that stopped accepting UK players. They include: www.bookee.co.uk, www.pwrbet.com, www.fantasino.com, www.playfrank.com, www.sportingindex.com, www.westcasino.co.uk, www.dragonaraonline.com, www.jetbull.com, www.mrwin.com and www.casinomulti.com.
During this period, players will be able to access their accounts on these websites to withdraw their funds. If they have placed any bets on future events, their winnings will be paid out as usual.
Commenting on a compliance assessment of the EveryMatrix B2C activity in the UK and the UKGC raising concerns related to how the company manages the customer interactions, EveryMatrix says that they see the license review as an opportunity to further strengthen its compliance processes and procedures.
“The company is taking the UKGC’s concerns extremely seriously and has already taken swift and effective actions to address the Gambling Commission’s concerns sufficiently”, it is said in EveryMatrix’ press release.
The provider also states that the suspension was based on a general evaluation of EveryMatrix procedures rather than specific cases of player complaints.
“The suspension is not related to failing a technical audit of the software, and as such, the B2B license in UK has not been suspended. The B2B license remains active, and the company continues to provide gambling software to UK licensed operators,” EveryMatrix adds.
They stress that they have fully cooperated with the UKGC throughout the license review and have communicated all the steps and actions they have taken to meet its social responsibility obligations. EveryMatrix hopes that the suspension will be lifted shortly.
EveryMatrix is a software provider specialised in delivering an online casino and sports betting platform. Founded in 2008 and based in Malta, the provider has its offices around the world. Their portfolio of products includes a one-stop shop casino content aggregator and integration platform, a fully managed sportsbook with sport data services, a stand-alone payment processing product as well as a bonus and affiliate/agent management system.
Besides the UKGC licence, they hold licences issued by the Malta Gaming Authority, Danish Gambling Authority, National Gambling Office in Romania and Central Government of the Netherlands Antilles (a Curacao gambling licence). By choosing the EveryMatrix platform, online casino operators gain access to more than 8,000 games provided by more than 140 software developers including some of the biggest names in the industry such as Microgaming, NetEnt and Evolution Gaming.
EveryMatrix Online Casinos Won’t Accept UK Players until Further Notice