Play Frank



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Play Frank

Play Frank Casino Review

Who is Frank?

Frank is another marketing ploy in the increasingly crowded and confusing online slots and casino scene!

Casinos need to stand out, and to do so they will try anything: branding tried to encourage players to find a way to identify with a casino site in a way that is likely to make them spend more time (and money) there.

So Frank is a character and an advertising pose that is designed to make you pick this site.

Play Frank Casino is more than that, of course, it’s a modern casino site run by Aspire Global International and operated in the UK by AG Communications, a company based in Malta.

The company puts a lot of stress on its safety and security, listing its fair gaming policies, its 128-bit Secure Socket Layer encryption technology (I don’t know what this means, but I know you need to have it), and its firewall. It also tells you that its money processing is secure and that it encourages safe gambling.

CARE – customers are really everything – might not be the greatest acronym in the history of acronyms, but if Play Frank stick to this in their customer service then no-one is going to be complaining. Their customer support is open 7 days a week.

And games?

Well, Frank has a lot of games at his fingertips.

They’re divided into casino titles, which takes in slots, and a live casino. The latest auditing we’ve seen says that site has 512 slots from 28 providers – more than enough to keep even the most dedicated slots fan spinning for years.

There’s also a big section of the site devoted to promotions, which include daily challenges as well as the usual welcome bonus and loyalty schemes.

Play Frank Casino is a good looking casino site, with a friendly, simple design that works well on mobile and tablet screens, with the usual look – loads and loads of game tiles scrolling on forever, with menus to the side.

Play Frank Casino seems to tick a lot of boxes then, but should you tick the boxes you need to play at this site, that was launched in 2014?

Let’s have a closer look.

Play Frank Casino Pros and Cons

Like me, and you, let’s be honest here, all casino sites are flawed in some way. So let’s have a look at what we can celebrate at PlayFrank and what makes us want to take a long lie down!


1 – Play Frank Casino has a legal license and is totally legit

Always the first thing on your mind when you look at a new site should be whether or not you are legally able to play there. That puts some responsibility on you – don’t play if you’re under-age or otherwise excluded – but the main line of defence here is a UK Gambling Commission licence.

It is illegal for a site to accept players from the UK without this, a relatively recent change after years when some overseas licences were accepted.

PlayFrank has a licence: it is for AG Communications Limited, and it is Remote Gaming Licence Number 000-039483-R-319409-001, that’s linked to reference 39483, and confirms the address of the company, and that it is based in Malta and has a clean licence.

It also confirms that this is part of a family of casinos, including Hopa, Karamba, and Mr Mega.

A fair few that are shut down too.

2 – Loads of games

We reckon there are at least 500 slots at PlayFrank, based on the best auditing in the industry. This number will change and grow over time as new titles are added and old ones gradually get thrown off the back of the bus.

We’ll go into more detail later, but it’s pretty obvious that all the big names are here, with titles from Play’n GO, NetEnt, QuickSpin, and NextGen featuring prominently on the front page.

Games are divided up into new release, slots, classic slots and then…

3 – There’s a major league live casino here

Everyone wants a live casino these days. And PlayFrank is happy to help you out. Again, it looks like quality games are supplied by quality suppliers, and there’s a great selection of them.

There are a lot of Evolution Gaming titles here, and they’re really the go-to name for quality in the live casino market at the moment.

The choice of titles extends well beyond the old favourites and into game shows and virtual sports too.

4 – High-quality customer care

CARE they tell us, Customers are Really Everything, and they seem to back it up with live chat, and contact that’s available around the calendar, though not quite around the clock.

5 – Promotions have a variety

The promotions page at PlayFrank isn’t overly busy, but it does show imagination and variety. Along with a very nice looking welcome package (of which more later), there’s a good selection of tournaments, and PlayFrank offers you daily challenges and missions, to gamify your experience and keep you interested every time you log in.


On the downside though:

1 – The White Label Effect

PlayFrank is an independent business. But it’s part of a family. That can mean that if you’ve played at other sites in the family you might not be able to access all bonuses at PlayFrank, and it might lead you to feel some déjà vu when you look at a site like PlayFrank – it’s only natural for designers to continue to use what is successful for them, so sites from the same company usually feel and look similar. If you like the look, that’s no problem, if you want something different then shop around.

2 – All singing and dancing?

We’ve got no real problem with PlayFrank’s design, it’s nice and simple, and it works perfectly well, but if you like a site with a lot of bells and whistles and clever features then you may need to look elsewhere as this is a relatively plain site in those terms.

Play Frank Casino Games and Software

Never mind the aesthetic though, what about the games?! That’s what players want most from a site, and we’re pleased to say that PlayFrank really does deliver in that department with:

Play Frank Slots

Slots are arranged in a number of ways so you can find your way around.

First of all, we have what the site tells us are the most popular games.

These include games of all sorts, but the most popular slots on our visit were:

Starburst, Bonanza Megaways, Gold Volcano, Rich Wilde and the Book of Dead, Gonzo’s Quest, and Twin Spin.

The new games at Play Frank Casino on our visit were:

Gold Volcano, Quantum Clash, Hot To Burn, Spin n’ Hit, Diamond Duke, and Cat Wilde and the Doom of Dead.

Slot games are listed as a general category too. Here we found:

Starburst, Mighty Sphinx, Gonzo’s Quest, Twin Spin, Egyptian Magic, and Dazzle Me.

This category seems to confirm that the site has 531 slot games.

Listed as classic slots at Play Frank Casino are:

Pentagram, Jackpot Jester Wild Nudge, Bunnies Loadsabunny, Jackpot Jester 50,000, Frootastic, and Wild Gladiators.

There was no jackpot selection, which is unusual, and most sites these days also list daily, weekly and hourly prizes. This may well be on the way from PlayFrank.

Table Games at Play Frank Casino

There are 26 casino games at PlayFrank. We’ll look at the separate live casino later. These games are simulators.

The usual favourites are well represented, but away from the roulette wheels and the blackjack table you can also play:

Baccarat and Poker.


There are a number of roulette variants available as simulators.

They are:

Switch Roulette, European Roulette, Roulette Royal, 3D European Roulette, iSoftbet European Roulette Live, Roulette Pro, American Roulette, Sapphire Roulette, and 10p Roulette.


The blackjack tables are always the busiest in any casino. The game is simple to pick up but offers players the opportunity to try some skills out too.

Here you can play: Blackjack multi-hand, European Blackjack, Blackjack Multi-Hand VIP, Blackjack VIP, Blackjack, Vegas Strip Blackjack, Vegas Single Deck Blackjack, Classic Blackjack, Atlantic City Blackjack, Blackjack, Solo Blackjack, and Blackjack Royal Pairs. These games very largely came from iSoftBet and Switch.

Video Poker

Video Poker should always be on your list when you check out a casino. It’s the best value of almost any game, and players don’t pay it nearly enough attention in our view!

There’s a decent selection at PlayFrank Casino:

This includes titles by Microgaming, IGT and Play n Go and NetEnt, and titles like Joker Poker 1 Hand, Jackpot Poker, Jacks or Better Video Poker, and Double Joker Poker.

Bonuses at PlayFrank Casino

Bonuses are a constant in the casino industry. They’re not always the unalloyed good that the casino sites would have you believe – what is?! – but we’ll try to go over that here.

Welcome Bonus at PlayFrank Casino

The first thing you see at most casinos is the welcome bonus. It’s what they hope will make you sign up. More than that, it’s what they hope will make you stick around for a period of time, developing a relationship and a spending habit at the site.

PlayFrank are relatively discrete about their welcome offer.

Like all such offers, it has a great headline: “100% bonus up to £100 and 50 Bonus Spins.”

That means if you deposit £100 you’ll be given £100 in bonus funds that you can use at the site. You’ll also get 50 free games on Starburst, a super popular slot.

But the devil is in the detail.

Here that means: a minimum first deposit of £20. No deposits with Skrill or Neteller qualify.

Wagering requirements

A wagering requirement of 35-times on both the bonus and the spin. This means you need to play with 35-times your first bonus – so a minimum of £700 – before you can withdraw any winnings from that bonus. You must fulfil this requirement within seven days of signing up. Wagering requirements are paid off in different amounts by different games, so at PlayFrank Video Slots are worth all of their value towards your wagering requirements, but classic slots just half. Most other games don’t contribute at all.

Bonus spins must be used within 24 hours or they expire.

The most you can bet with bonus funds is £4.

These terms are really pretty typical for the industry. They should make you think about whether it’s a good idea for you – and your health – to accept a welcome bonus. PlayFrank’s is actually quite generous, but it potentially commits you to spend £700 in seven days at a casino site. Now, you may well win back a lot of that money, you might make a profit, but you might not, and you should consider that when you sign up. The best way to think of welcome bonuses is as a free pass to allow you to look around; it’s probably safest to disregard any winnings you may make from them completely.

Other Promotions at PlayFrank Casino

Regular promotions should be a part of most casino sites. They keep players coming back, and they also show that a site cares about its existing customers as much as newcomers.

At Play Frank we found (and please remember that these promotions will change regularly):


Tournament play allows you to compete against other players, or try to hit a target by playing your favourite slots. As well as introducing a social and competitive element to your play that’s often missing in online slots play, tournaments are a way to win big prizes.

The current example at PlayFrank is a Play’n GO tournament with a top prize of £1,000 and a £7,000 prize fund. It also features some of the most popular titles in the world right now.

Daily Promotions

Play Frank runs daily promotions called Daily Missions.

It’s easy to see why.

They want you to sign in every day and play! This sort of gamification is common now in the casino industry (and every other industry, let’s be fair here). It is designed to make you spend more: everything casinos do is designed to make you spend more, always keep this at the front of your mind whenever you’re making decisions.

This promotion gets you to complete one of three challenges every day, or perhaps all of them, in order to unlock a reward.

This is fine, and it might be a good deal, but make sure you want to be playing every day and if that’s a good idea for you before you even consider signing up for these challenges.

Loyalty Schemes and VIP at Play Frank Casino

There is a seven-level loyalty programme at PlayFrank that starts rewarding you as soon as you sign up.

It starts with new members and moves up through the metals to platinum and then to premium and prestige membership.

You achieve these levels by earning points, 10, 60, 350, and 1,000, and then by personal invitation at the top end.

This is a good scheme with decent rewards: it includes free spins and cash bonuses, improved reward redemption, better cashing out, a birthday bonus, free games on Sundays, live tournaments, higher deposit limits and withdrawal limits, personal account managers, and cash back.

Now, you have to “earn” these rewards, and you do that by spending money. Remember what we said: every offer a casino makes to you is deigned to earn the casino more money, and bear that in mind as you weigh up this offer.

Still, it is better to be offered something – and this is quite a generous package – than nothing at all.

Play Frank Live Casino

Live casino games are what everyone wants to play these days. These recreate the experience of playing in an actual casino, but do it over an internet link so you can sit at home in your dressing gown!

You need to know a few things about live casinos before you play: the lowest betting level is likely to be higher as staff need to be paid and studios run; there is no demo mode; not all games are available all the time, and there may be limits on players at tables.

So make sure you know your games before you start playing live casino games.

AT Play Frank we have games from Evolution Gaming, who are probably considered the best in the business.

You can play the following Play Frank live casino games:

Roulette, blackjack, baccarat, gameshow games, and some extras.

There were on our visit 16 roulette wheels going, including:

VIP Roulette (£1 – £2,000), Double Ball Roulette (20p to £4,000), Speed Roulette (50p to £10,000), and Speed Auto Roulette (10p to £2,000).

There were 57 blackjack tables. They included: Free Bet Blackjack (£1 to £5,000), Blackjack Party (50p to £200), Infinite Blackjack (£5 – £5,000), and Blackjack VIP (£100 – £5,000).

Twenty-two baccarat tables, including Baccarat Squeeze (£1 to £1,000), Salon Prive Baccarat (£1,000 to £15,000), Speed Baccarat (£1 to £1,000), and more.

There are also gameshow tables. These include Monopoly, Deal or No Deal, and more.

Play Frank Casino Mobile Casino and App

Mobile players are the majority now. And you know the deal – you’re in charge now!

Well, you should at least expect a fantastic service on your mobile, however, you access a site, whether that be via a responsive mobile site or with an app.

PlayFrank doesn’t use a downloadable app. Instead, you just navigate to the site on your browser. You should have no problem finding loads of games that you love however you access the site.


You can use a number of methods to pay into your account and to cash out from PlayFrank. You should be ready to prove your ID and your age before you can withdraw cash.

The payment methods on the front page include: Skrill, PayPal, Paysafecard, Maestro, and MasterCard.

You can withdraw to:

Credit or debit cards, instantly or as long as six days.

Bank transfer – in two to six days.

To e-wallets including PayPal, Neteller, and Skrill instantly, and on longer than two days.

Trustly, instantly and no longer than four days.

EcoPayz, instantly, and no longer than four days.

Customer Support

We’ve gone over CARE a couple of times.

There is an FAQ to get you started at PlayFrank, though a couple of pages weren’t working when looked at the site, the information there looks good quality and well written.

If you need more help than that then you need to check out the contact methods which are live chat and email.

Support is available 7 days a week from 8 am to 1 am. There is a dedicated document uploader site to accept ID documents.

Live chat is easy to find, and the email address is: [email protected] or via the contact form.

The Final Verdict

Hello Frank!

We’re happy to recommend you check out PlayFrank.

There’s nothing not to like about this site at first look. It’s obviously legitimate and it obviously cares about its customers. It would be nice to see a phone line, but the live chat is manned a good amount of the time.

And it’s stocked with fantastic games from the best providers (IGT, iSOFTBET, Microgaming, NETENT, Pariplay, Play n GO, Playson, Quickspin, RedRake and many more).

The live casino is really good. It’s well set up and, well, it’s Evolution Gaming, so you know you’re going to have a great time.

The promotions are good, varied, and show some imagination, which goes a long way. The wagering requirement is quite competitive in the current environment.

This may not be the most beautiful site in the world, and it perhaps lacks a bit of finesse, but it’s functional and easy on the eye. You’ll never get lost and help is always easy to find.

If you like games presented simply then Play Frank is a site you should consider, and sign up now and you could boost your funds by as much as £100 plus get loads of free spins on one of the world’s most popular slots.