Fed Up with Unfair Gambling Practices in the UK? The Gambling Commission Wants Your Opinion

May 1, 2019 7:26 pm

Is it just me, or does it sometimes feel as if gambling outlets are just playing with us? Sometimes it feels as if unfair gambling practices are afoot.

Personally, I don’t like it when I’m playing a game with great odds (e.g. scratch cards with 1:3 odds) and I’ve played 6 times and still not won a bean. Sure, odds don’t work that way and random number generators have to undergo strict tests, but from time-to-time, it makes me suspicious…especially when it only seems to happen on one or two sites.

You probably have your own grievances. Yours might even be easier to prove than mine!

Normally, we can’t do much about it. We pretty much have to put up or shut up. The attitude was always “You have a problem with gambling a business? Tough luck. Go somewhere else”.

Well, for once our opinions are going to count because the Gambling Commission (GC) is letting the public have its say on bad practice within the gambling industry.

The aim is to make gambling in the UK fairer for everyone, including consumers.

What Information Do They Want from You?

The GC, which you can find further details about here, is looking for your opinions on three particular areas relating to gambling:

Customer Interaction

They want details of your interaction with gambling businesses. They’re particularly concerned to help reduce the risks associated with gambling and minimise the harm if habits get out of hand. They want to know what works and what doesn’t.

Alternative Dispute Resolution (ADR)

You know when you make a complaint to a casino but it seems to fall on deaf ears? It’s annoying, isn’t it?

ADR is supposed to be the solution. ADR is the use of a mediator to settle disputes between a business and its customers. Unfortunately, because gambling businesses can appoint their own ADR, it’s not always clear whether the ADR is behaving fairly.

They should be impartial with the facts and rule accordingly, but many people complain that ADRs have a bias against customers.

The GC wants your views on this. If you’ve raised a complaint with a gambling establishment, were they impartial?


Futuristic man holding ace of spades card.

Futuristic scene of future man holding ace of spades card. Photo by Nizam Abdul Latheef from Pexels


Blocking Software

Unfortunately, gambling can get the better of us and when that happens, one of the best ways to tackle it is to remove temptation.

The GC knows this and that is why they are exploring the use of gambling blocking software. The gambling business must provide this for its customers. If you’re gambling away your rent, activating the blocking facility will prevent you from making any more bets.

Some of you will think it’s a great idea because it helps to remove the compulsion that can happen sometimes. Others will think it’s too much interference and that you should all be responsible for your own actions – if you gamble away your rent, that’s tough banana

It doesn’t matter what side of the fence you fall. If you want your views heard, fill in the survey.

Of course, plenty of gambling businesses follow the rules and try to play fair and we have a list of the top 20 online casinos for 2019 (UK only). But, if you do have grievances about unfair gambling practices, it’s time to speak out. This opportunity doesn’t arise very often. You can fill out the survey here.