British Gambler Sues Betfred after He Was Denied a £1.7 Million Payout

October 22nd, 2020 3.00pm

Winning nearly £2 million occurs once in a lifetime and no doubt that such a day would be the happiest one for every gambler.

But for one Briton, it was the beginning of what he describes as “hell on earth”. Surely, that does appear to be an overstatement, but after getting to know his story, we feel maybe he’s right.

To make things worse, although more than two years have passed since his big win, he hasn’t been able to withdraw a single penny.

Now, he’s taking the whole case to court.

A Life-Changing Win Turns into Hell

It all started when Andy Green from Lincolnshire won a fantastic £1.7 million jackpot while playing Frankie Dettori’s Magic Seven Blackjack with one of the biggest bookmaking names in the business Betfred.

He hit the jackpot in January 2018, while enjoying the said game on his mobile phone. After the session was over, £1.7 million were transferred to his account, but he couldn’t make any withdrawal as his requests were constantly denied.

Green made several screenshots to prove that he was unable to withdraw his funds and soon contacted Betfred. However, he received an unexpected reply.

Green was contacted by a director who explained his claim to the win had been rejected, as the win itself had been a result of a software glitch.

Under the bookmaker’s terms and conditions, Betfred reserved the right to cancel all payments if they are a result of a software malfunction. According to Betfred, Green agreed to these conditions when he ticked the box during his account registration. We can’t blame the poor man for not reading the entire document, which is 49 pages long, but apparently, Betfred can.

However, his lawyers beg to differ.

No Evidence Has Been Produced

Peter Coyle, one of the solicitors hired by Green, said although Betfred’s terms and conditions were very complicated and extremely long, he was confident they didn’t give the right to the bookmaker to withhold any payment.

After the first attempt he made to withdraw his prize, Green was offered £30,000 as a gesture of goodwill, provided he doesn’t go public with the incident. After saying no to this offer, Betfred increased the sum to £60,000, but Green turned it down as well.

Speaking about this incident, Green said Betfred had treated him like an animal and added the last two and a half years had felt like hell.

Online casino games offered by Betfred are licensed from Playtech, but the gambling technology giant didn’t want to comment on the case, nor did it reveal what kind of software error prevented Green from claiming his prize.

According to the existing gambling law, Playtech had to inform the UK Gambling Commission about the incident. They did, although their report is only four lines long, and doesn’t provide a clear insight into the nature of the software malfunction.

Coyle pointed out that neither Betfred nor Playtech had managed to provide any evidence of a software error, despite several requests he had made so far.

Green is now suing the renowned bookmaker for £2 million, including the accumulated interest. His lawyers filed a request for a summary judgement from the High Court. If the request receives approval, a judge could reach a decision without an actual trial.

There are three options available: a rule in Green’s favour, without a trail, a decision in favour of Betfred, again without a trial, or a trial. If the judge opts for the latter, the trial would be held at a later stage.



He has decided to take the matter to court